Last Updated: November 18, 2025
FieldVue (“FieldVue,” “we,” “our,” or “us”) provides field-operations management tools powered by AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.
If you have questions, you may contact us at the information below.
1. Introduction
This Privacy Policy applies to fieldvue.ai, our platform, mobile experiences, and related services (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy.
For privacy-related questions, contact:
Email: byron@fieldvue.ai
2. Information We Collect
A. Information You Provide
We collect information you directly provide, including:
- Account information (name, email, password).
- Company or organization details.
- Data you upload or input into the platform (forms, field data, images, reports, notes).
- Communication data (support messages, emails, chat history).
- Payment details (processed by third-party payment providers; we do not store full card details).
B. Information Collected Automatically
When you use the Services, we automatically collect:
- Device data (browser type, operating system, device identifiers).
- Usage data (pages viewed, features used, timestamps, interaction patterns).
- Log information (IP address, access times).
- Cookies, pixels, and similar tracking technologies.
- General location data (approximate region; not precise GPS).
C. Information From Third Parties
We may receive information from:
- Authentication providers (e.g., Google, Microsoft).
- Integration partners and CRMs you connect to FieldVue.
- Analytics tools and marketing platforms.
- Public data sources or enterprise customers if you are an authorized user.
3. How We Use Your Information
We use collected information to:
- Operate, maintain, and provide the Services.
- Authenticate users and manage accounts.
- Improve performance, user experience, and platform functionality.
- Analyze usage trends and support product development.
- Communicate with you about updates, service notices, and promotional content (where permitted).
- Provide technical support and customer service.
- Detect, prevent, and address security issues or fraud.
- Comply with legal and regulatory requirements.
4. Legal Basis for Processing (GDPR Regions)
If you reside in the European Economic Area or UK, our legal bases include:
- Performance of a contract: To deliver and operate the Services.
- Legitimate interests: To improve Services, secure our platform, and communicate with users.
- Consent: For marketing, cookies, or optional integrations.
- Legal obligations: Where required by law or regulatory bodies.
5. How We Share Information
We do not sell personal information.
We may share information with:
- Service providers (hosting, analytics, email delivery, customer support, billing).
- Integration partners when a user connects FieldVue to a third-party platform.
- Business transfers (mergers, acquisitions, asset sales).
- Legal authorities when required to comply with laws or respond to lawful requests.
- Your organization if you are using FieldVue under a company account.
- With your consent in situations where you authorize sharing.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate the website and platform.
- Remember user preferences.
- Measure performance and analytics.
- Support marketing or advertising where permitted.
You can control cookies through your browser settings or opt-out mechanisms where applicable.
7. Data Retention
We retain personal information only as long as necessary to:
- Deliver and maintain the Services.
- Fulfill legal, contractual, or compliance obligations.
- Resolve disputes and enforce agreements.
When data is no longer required, we securely delete or anonymize it.
8. Data Security
We use administrative, technical, and physical safeguards to protect information, including:
- Encryption in transit and at rest (where appropriate).
- Access controls and authentication mechanisms.
- Monitoring for unauthorized access and threats.
However, no method of transmission or storage is completely secure.
9. Your Rights
General User Rights
- Access your data
- Correct inaccurate information
- Delete your information
- Export your data
- Opt out of marketing communications
GDPR / UK Users
You also have the right to:
- Restrict processing
- Object to processing
- Withdraw consent
- File a complaint with a supervisory authority
California (CCPA/CPRA) Users
California residents have the right to:
- Know what personal information we collect
- Request deletion
- Correct inaccurate information
- Opt out of “selling” or “sharing” personal data (we do not sell personal data)
- Non-discrimination for exercising privacy rights
10. International Data Transfers
We may transfer information to servers located in the United States or other countries.
Where required, we use legal mechanisms such as:
- Standard Contractual Clauses
- Adequacy decisions
- Additional safeguards for transferred data
11. Children’s Privacy
Our Services are not intended for individuals under 13 (or the equivalent age of digital consent in your region).
We do not knowingly collect personal information from children.
If we become aware of such data, we will delete it promptly.
12. Third-Party Links
Our Services may link to third-party websites or products.
We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Services after changes are posted signifies acceptance.
14. Contact Us
For questions about this Privacy Policy or data practices:
Email: byron@fieldvue.ai